Terms & Conditions

1. Acceptance of Terms

By accessing or using Lattiq's website, engaging our services, or communicating with our team, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you should not use our website or services.

These terms constitute a legally binding agreement between you (whether personally or on behalf of an organisation) and Lattiq. You represent that you have the authority to enter into this agreement and that you are at least 18 years old.

2. Definitions

In these Terms and Conditions:

• "We," "us," "our," and "Lattiq" refer to Lattiq, the provider of AI integration services
• "You," "your," and "Client" refer to the individual or organisation accessing our website or engaging our services
• "Services" means the AI integration advisory services we provide, including pilot programme design, accessibility advisory, and operations framework development
• "Website" refers to all pages and content accessible at lattiqovad.live
• "Agreement" means these Terms and Conditions together with any service-specific agreements or contracts

3. Services Description

Lattiq provides professional AI integration advisory services to businesses and educational institutions. Our services include:

• AI Pilot Programme Design: Two-week engagements to design focused pilot programmes before full AI implementation
• AI Accessibility in Education Advisory: Three to four week assessments ensuring AI tools are accessible to diverse learners
• Resilient AI Operations Framework: Fourteen to eighteen week engagements creating adaptable AI operations infrastructure

Services are delivered through collaborative workshops, documentation, and advisory sessions. Specific deliverables, timelines, and scope are defined in individual engagement agreements.

We reserve the right to modify service offerings, though existing contracted engagements will be completed as agreed.

4. Service Engagement Process

Engaging our services typically follows this process:

1. Initial consultation to understand your requirements and assess suitability
2. Proposal outlining scope, deliverables, timeline, and fees
3. Formal service agreement signed by both parties
4. Service delivery according to agreed schedule
5. Final deliverables and knowledge transfer

No work begins until a formal service agreement is signed. Informal discussions or consultations do not create binding obligations on either party.

5. Fees and Payment

Our services are offered at fixed engagement fees as specified in individual service agreements. Current standard fees are:

• AI Pilot Programme Design: MYR 740
• AI Accessibility in Education Advisory: MYR 3,500
• Resilient AI Operations Framework: MYR 12,600

Fees are quoted in Malaysian Ringgit (MYR) and are exclusive of applicable taxes unless otherwise stated. Payment terms are specified in individual service agreements, typically requiring deposit upon agreement signing and balance upon completion.

Late payments may incur interest charges as permitted by Malaysian law. We reserve the right to suspend service delivery if payment obligations are not met according to agreed terms.

Fees are subject to change for future engagements, though contracted services will be delivered at agreed rates.

6. Your Responsibilities

When engaging our services, you agree to:

• Provide accurate and complete information necessary for service delivery
• Make team members available for workshops and collaborative sessions as scheduled
• Respond to requests for information or feedback within reasonable timeframes
• Maintain confidentiality of proprietary methods or materials we provide
• Use our deliverables and recommendations in good faith for legitimate business purposes
• Comply with all applicable laws and regulations in implementing our recommendations

Failure to meet these responsibilities may affect our ability to deliver services on schedule and may not constitute grounds for fee reduction or refund.

7. Intellectual Property

Our Intellectual Property: All methodologies, frameworks, templates, and proprietary materials we use in delivering services remain our intellectual property. You receive a license to use deliverables for your internal purposes but may not resell, redistribute, or commercialise our materials.

Your Intellectual Property: All information, data, and materials you provide remain your intellectual property. We will use your materials only as necessary to deliver agreed services.

Work Product: Documentation, frameworks, and recommendations we create specifically for your engagement are licensed to you for internal use. You may not share these with third parties without our written consent, except as necessary for implementation within your organisation.

Website Content: All content on our website, including text, graphics, logos, and design, is protected by copyright and may not be reproduced without permission.

8. Confidentiality

We maintain strict confidentiality regarding all client information. We sign non-disclosure agreements as standard practice and implement appropriate security measures to protect your data.

Confidential information includes all non-public information about your organisation, technical environment, business strategies, and any data you share during engagements. We will not disclose confidential information to third parties except:

• With your prior written consent
• To service providers under confidentiality obligations who assist in service delivery
• When required by law or court order
• To professional advisors (lawyers, accountants) under confidentiality obligations

Similarly, you agree to maintain confidentiality regarding our proprietary methods, pricing structures, and any confidential information we share about our business operations.

9. Disclaimers and Limitations

Professional Advisory Services: Our services consist of professional advisory and consulting. We provide recommendations based on our expertise and your specific circumstances, but we do not guarantee specific business outcomes or results.

Implementation Responsibility: You retain sole responsibility for decisions regarding implementation of our recommendations. We are not liable for outcomes resulting from how you choose to implement, modify, or disregard our advice.

Technology Changes: AI technology evolves rapidly. While we design frameworks to be adaptable, we cannot guarantee that recommendations will remain optimal as technology, vendors, or regulations change after engagement completion.

No Warranties: Services are provided on an "as is" basis. We make no warranties, express or implied, regarding merchantability, fitness for particular purpose, or non-infringement.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, our total liability to you for any claims arising from our services shall not exceed the fees paid for the specific engagement giving rise to the claim.

We shall not be liable for indirect, incidental, consequential, or special damages, including lost profits, lost revenue, or lost data, even if advised of the possibility of such damages.

Nothing in these terms shall limit our liability for death or personal injury caused by our negligence, fraud, or other liability that cannot be limited by law.

11. Termination

Either party may terminate a service engagement under the following conditions:

Termination for Convenience: You may terminate an engagement upon 14 days written notice. You remain obligated to pay for work completed to the termination date, calculated proportionally to the total engagement fee.

Termination for Breach: Either party may terminate immediately if the other party materially breaches these terms and fails to remedy the breach within 14 days of written notice.

Effects of Termination: Upon termination, we will provide deliverables completed to that point. Confidentiality obligations survive termination indefinitely. Payment obligations for services rendered prior to termination remain in effect.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Malaysia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of Malaysian courts.

Before initiating formal legal proceedings, parties agree to attempt resolution through good faith negotiation. If negotiation fails, either party may pursue available legal remedies.

13. General Provisions

Entire Agreement: These terms, together with any specific service agreements, constitute the entire agreement between parties and supersede all prior discussions or agreements.

Amendments: We may update these terms periodically. Changes take effect upon posting to our website. Your continued use of services after changes constitutes acceptance.

Severability: If any provision is found invalid or unenforceable, remaining provisions continue in full effect.

Assignment: You may not assign your rights or obligations under these terms without our written consent. We may assign our rights to affiliates or in connection with business transfers.

Force Majeure: Neither party is liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, pandemic, or government restrictions.